Orders ship within 5 to 7 business days of cleared payment received. Custom orders will take longer, I will discuss timelines at the point of the order.
TRACKING / INSURANCE
Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail, PLEASE BE AWARE THAT AIRMAIL RANGES FROM 1-6 WEEKS FOR DELIVERY.
If you require a TRACKING NUMBER for your package you must purchase upgraded shipping via Airsure, International Signed for, Recorded Delivery, or Special Delivery, depending on where you are located. Contact me for more information and a price quote.
International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I can not legally mark packages as a 'gift' to avoid these duties.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.
If your item has not arrived after 30 days (45 days for US customers due to current issues and delays at US Customs), please contact me for a refund or replacement.
Refunds and Exchanges
I hope you will completely satisfied with your jewellery. If you have any problems please contact me and we will sort it out. For returns I must be notified within 3 days of receipt. The buyer is responsible for any shipping charges incurred in returning an item. I will refund via Paypal less original shipping charges. All items must be returned in original condition
Unfortunately, very occasionally items do go missing in the post. If your item has not arrived after 30 days (45 days for US customers see above under shipping), please contact me for a refund or replacement.